Question 1

Are you insured?

Accepted Answer

All of our technicians are certified and 100% insured. We specialize in all of your residential and commercial carpet cleaning.

Question 2

What is your service guarantee?

Accepted Answer

Our main goal is to keep you satisfied. Our company has a 100% satisfaction guarantee.   We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please contact CAAM Services at 832-466-2733 if you have any concerns.

Question 3

What type of equipment do you use?

Accepted Answer

CAAM Services uses the most professional truck-mounted steam cleaning technology available. Our powerful steam cleaning will further eliminate any lingering dirt and bacteria left after the pre-spray treatment and fully cleaning your carpet. Steam cleaning uses little water to clean carpets; therefore, there are shorter drying times. Our top-of-the-line equipment ensures that excess water is extracted at maximum rates to eliminate the threat of mold.

Question 4

What areas of Houston do you service?

Accepted Answer

All of our carpet cleaning services are available across the greater Houston area. Just give us a call to find out if we service your location.   Cypress, Tomball, Katy, Copperfield, Heights, River Oaks, Memorial, Tanglewood, The Woodlands, Spring, Conroe, Magnolia

Question 5

How long will it take to clean my carpet?

Accepted Answer

On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Question 6

How long will it take my carpet to dry?

Accepted Answer

After the cleaning, your carpets are left to dry and should dry quickly as little water is ussed during our process. When your carpets are cleaned by CAAM Services, you will be able to tell a huge difference between your carpet's appearance, smell and freshness from before and after our powerful truck-mounted steam cleaning does its job. Because steam cleaning uses significantly less water than other approaches to carpet cleaning, the drying time is reduced. This is a serious benefit because not only will you be capable of returning to your normal activities quickly, but the risk of mold and bacteria growing is not a concern because there is no time for them to develop.

Question 7

How often should I have my carpets cleaned?

Accepted Answer

Industry experts suggest that homeowners clean their carpets every 3-6 months especially homes with kids, pets or if someone in your home has asthmas or allergies. Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.

Question 8

Are your products safe?

Accepted Answer

Yes! All of the products we use are safe for both humans and animals. CAAM Services only uses organic and eco-friendly chemicals that do not contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.

Question 9

Do I need to pre-vacuum or move furniture?

Accepted Answer

You can get maximum and quicker results, if your carpets are already properly vacuumed and any furniture you have is shuffled from the cleaning area. Although it is not required, but it is preferred and greatly appreciated. We want you to get the best out our service quickly and easily.

Question 10

Do you guarantee the removal of all spots & stains?

Accepted Answer

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.

Question 11

Why should I have a protectant applied to my cleaned carpets?

Accepted Answer

As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.

Question 12

How do you remove odors?

Accepted Answer

We use a highly active solution with strong odor counteractants to knock out odor that also contains the highest level of deodorizer possible, producing multiple enzymes to digest odors at the source quickly and effectively. It will eliminate odors caused by urine, mold, mildew, organic rot, vomit, smoke, skunk, protein, fire residue, and more.

Question 13

Can other carpet cleaning methods hurt my carpet?

Accepted Answer

Yes. Typical steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to rot or grow mold.

Question 14

Will my carpets soil more quickly after having it professionally cleaned?

Accepted Answer

Many carpet cleaners, including steam cleaners, use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. CAAM Services only uses all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.

Question 15

CAAM Carpet Cleaning vs Steam Cleaning

Accepted Answer

Traditional steam cleaning saturates your carpet with an excessive amount of water filled with soaps and detergents. So you’re left with wet carpets for 1-2 days, which creates a breeding ground for mold, mildew and bacteria. Plus the soapy residue left behind attracts dirt and causes your carpets to get dirty much faster.   CAAM’s process is different. We employ millions of microscopic bubbles to explode dirt from deep in your carpet fibers, which is why we only need to use a fraction of the water that typical steam cleaning uses. After the carbonation releases and lifts the dirt, our high powered equipment extracts the dirt and moisture from the carpet.

Question 16

Why should I have my tile and grout cleaned?

Accepted Answer

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.

Question 17

How often should I clean my tile and grout?

Accepted Answer

As with carpet, many factors need to be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.   In most cases, we recommend having your tile cleaned every 6 months.

Question 18

How long will it take to have my tile floor cleaned?

Accepted Answer

For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.

Question 19

Should I have my grout sealed?

Accepted Answer

Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.

Question 20

How long do I need to stay off the floor after it has been sealed?

Accepted Answer

We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.

Question 21

How often should I have my upholstery cleaned?

Accepted Answer

Manufacturers recommend using a professional upholstery cleaner every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.

Question 22

Why should I have my upholstery professionally cleaned?

Accepted Answer

In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.

Question 23

Do you add protectant or stain guard on upholstery?

Accepted Answer

Yes, after the upholstery cleaning, you can have the furniture stain guarded with CAAM’s Protectant.

Question 24

How long does it take for my furniture to dry?

Accepted Answer

In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the fabric and soil condition.

Question 25

What does professionally upholstry cleaning do to the protective coating that is on my furniture?

Accepted Answer

While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.

Question 26

Why should I have my area rugs cleaned?

Accepted Answer

Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt, allergens and bacteria. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home stay clean and healthy.

Question 27

Is CAAM's cleaning process safe for my rugs?

Accepted Answer

Our effective, yet gentle, area rug cleaning and drying process preserves the dye within the fibers of your rug, leaving the colors of your rug vibrant and fresh. Our cleaning products don’t leave behind any dirt-attracting residues and help your area rugs stay cleaner longer – providing a safe and healthy home environment for your family and pets.

Question 28

How long does the cleaning take?

Accepted Answer

On average, we can clean about 1,100 sq. ft. an hour. The time it takes to clean your business also depends on what we are cleaning for you. These questions are evaluated when we come on-site for a free estimate.

Question 29

Is carpet protector beneficial?

Accepted Answer

Yes. Carpet and upholstery protector take on the damages of spills and wear and tear so the material's fibers won't. When dealing with high traffic areas in your business, carpet protector is an added benefit because instead of traffic wearing down your carpet fibers, the carpet protector is being worn down, extending the life of the carpet.

Question 30

How often should commercial carpets be cleaned?

Accepted Answer

The frequency of carpet cleaning depends on the type of business you have. There are different state laws and requirements for different kinds of business. Second to state regulations, carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc.

Question 31

Do you move furniture?

Accepted Answer

Yes. There is no additional charge and our technicians are professionally trained to properly move furniture. There are some items we will not move like large electronics, cubicles, cabinets, etc. If we are moving pieces of furniture, we suggest removing items like small electronics, lamps, knick-knacks, etc. After the cleaning is completed, we will return it to its rightful place on protective padding as needed

Question 32

Can people be in the space during cleaning?

Accepted Answer

Yes. There is some noise from our trucks that takes place outside but should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand.

Question 33

Can my business be cleaned on a weekend?

Accepted Answer

Yes. Depending on the location, CAAM Services can clean your business on Saturdays and Sundays.

Question 34

How soon can carpet be walked on?

Accepted Answer

Freshly cleaned carpet can be walked on immediately with light traffic.

Question 35

What is commercial cleaning?

Accepted Answer

Commercial cleaning is the term used to describe professional deep cleaning services provided for companies and businesses. CAAM serves a variety of industries and cleans areas such as office buildings, retail spaces, hotels, schools, and more. We offer services such as carpet cleaning, hardwood floor cleaning, upholstery cleaning, tile & grout cleaning, booth cleaning, kitchen tile cleaning and power washing.

Question 36

Can our company be set up on a regular cleaning schedule?

Accepted Answer

Yes. Please call 832-466-2733. We will set up your free commercial cleaning estimate to talk you through our cleaning maintenance program options.

Question 37

Do you use any harmful chemicals?

Accepted Answer

No. CAAM carpet and upholstery cleaning is EPA Safer Choice meaning we are safe for you, your employees, pets, kids and the environment.

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