Frequently asked questions
General
Are you insured?
All of our technicians are certified and 100% insured. We specialize in all of your residential and commercial carpet cleaning.
What is your service guarantee?
Our main goal is to keep you satisfied. Our company has a 100% satisfaction guarantee.
What type of equipment do you use?
CAAM Services uses the most professional truck-mounted steam cleaning technology available. Our powerful steam cleaning will further eliminate any lingering dirt and bacteria left after the pre-spray treatment and fully cleaning your carpet. Steam cleaning uses little water to clean carpets; therefore, there are shorter drying times. Our top-of-the-line equipment ensures that excess water is extracted at maximum rates to eliminate the threat of mold.
What areas of Houston do you service?
All of our carpet cleaning services are available across the greater Houston area. Just give us a call to find out if we service your location.
Carpet Cleaning
How long will it take my carpet to dry?
After the cleaning, your carpets are left to dry and should dry quickly as little water is ussed during our process. When your carpets are cleaned by CAAM Services, you will be able to tell a huge difference between your carpet's appearance, smell and freshness from before and after our powerful truck-mounted steam cleaning does its job. Because steam cleaning uses significantly less water than other approaches to carpet cleaning, the drying time is reduced. This is a serious benefit because not only will you be capable of returning to your normal activities quickly, but the risk of mold and bacteria growing is not a concern because there is no time for them to develop.
Are your products safe?
Yes! All of the products we use are safe for both humans and animals. CAAM Services only uses organic and eco-friendly chemicals that do not contain any soaps or phosphates and is safe, non-toxic and hypo-allergenic. By contrast, most steam cleaners use soaps, detergents and harsh chemicals in their process.
Do I need to pre-vacuum or move furniture?
You can get maximum and quicker results, if your carpets are already properly vacuumed and any furniture you have is shuffled from the cleaning area. Although it is not required, but it is preferred and greatly appreciated. We want you to get the best out our service quickly and easily.
Do you guarantee the removal of all spots & stains?
We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
How long will it take to clean my carpet?
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Why should I have a protectant applied to my cleaned carpets?
As the finishing touch to your thoroughly cleaned carpet and/or upholstery, specially formulated protector can be professionally applied. These products help carpet and upholstery resist soiling from dry dirt, water- and oil-based spills by wrapping each fiber in a protective coating. This extra layer gives you more time to clean up spots and spills before they soak into the fibers, helping you keep your carpet and upholstery looking its best between professional cleanings. Plus, it makes vacuuming and cleaning up spots easier.
How do you remove odors?
We use a highly active solution with strong odor counteractants to knock out odor that also contains the highest level of deodorizer possible, producing multiple enzymes to digest odors at the source quickly and effectively. It will eliminate odors caused by urine, mold, mildew, organic rot, vomit, smoke, skunk, protein, fire residue, and more.
Can other carpet cleaning methods hurt my carpet?
Yes. Typical steam cleaning uses a process of dumping large amounts of soapy water into your carpets and then trying to suck it all back out. Because the heavy amount of water results in an extended drying time, usually 1-2 days, this method can actually cause carpets to rot or grow mold.
How often should I have my carpets cleaned?
Industry experts suggest that homeowners clean their carpets every 3-6 months especially homes with kids, pets or if someone in your home has asthmas or allergies. Regular cleaning will not only improve your home’s appearance, but it will eliminate germs and allergens, improve your home’s indoor air quality and extend the life of your carpeting.
Will my carpets soil more quickly after having it professionally cleaned?
Many carpet cleaners, including steam cleaners, use soaps and detergents in their process. This often leaves behind a sticky residue on your carpets that attracts dirt, leads to carpets re-soiling quickly after being cleaned and often requires more frequent professional cleanings. CAAM Services only uses all-natural, biodegradable carpet and upholstery cleaning solution that doesn’t contain any soaps, detergents or harsh chemicals, so it won’t leave behind any sticky or filmy residues to attract dirt.
CAAM Carpet Cleaning vs Steam Cleaning
Tile & Grout
How often should I clean my tile and grout?
As with carpet, many factors need to be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile, stone & grout cleaned.
Should I have my grout sealed?
Grout is a porous material that absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance.
How long do I need to stay off the floor after it has been sealed?
We recommend that you wait 30 minutes before walking on the floor to allow the sealant to dry. It will take 24 hours for the sealant to cure completely, so we suggest that you avoid any liquid coming in contact with the sealant during that time.
Why should I have my tile and grout cleaned?
Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.
How long will it take to have my tile floor cleaned?
For an average size room (up to 300 square feet), it typically takes 30–60 minutes to clean the tile & grout. This can vary based on a number of factors including the size of the tile, amount of soil in the grout lines, and room configuration. If you choose to have sealant added, it typically takes 2–3 hours to complete the entire process.
Upholstery
How often should I have my upholstery cleaned?
Manufacturers recommend using a professional upholstery cleaner every 24-48 months. As with carpets, the presence of kids, pets, allergies and asthma in the home necessitates more frequent cleanings to improve air quality and the overall healthfulness of the home.
Why should I have my upholstery professionally cleaned?
In homes that have carpet, up to 80% of the dust and dirt brought into the home can end up in your furniture and upholstered fabrics.
Do you add protectant or stain guard on upholstery?
Yes, after the upholstery cleaning, you can have the furniture stain guarded with CAAM’s Protectant.
How long does it take for my furniture to dry?
In most cases, the furniture dries within just a couple of hours, but in some cases it may take overnight to fully dry depending on the fabric and soil condition.
What does professionally upholstry cleaning do to the protective coating that is on my furniture?
While professional cleaning may impact the protective coating on your furniture, the dry soils that accumulate on it over time — along with the strain of daily living cause this coating to deteriorate. To keep your valuable upholstered furniture protected from the damage of dry soil, we can re-apply this coating following cleaning.
Area Rugs
Why should I have my area rugs cleaned?
Area and oriental rugs usually receive a lot of traffic. Just like carpets and upholstered furniture, area and oriental rugs act as air filters for the home, trapping dirt, allergens and bacteria. A thorough, professional oriental and area rug cleaning is the only way to remove the deep-down dirt, make this area of your home look nicer and ensure that all areas of your home stay clean and healthy.
Is CAAM's cleaning process safe for my rugs?
Our effective, yet gentle, area rug cleaning and drying process preserves the dye within the fibers of your rug, leaving the colors of your rug vibrant and fresh. Our cleaning products don’t leave behind any dirt-attracting residues and help your area rugs stay cleaner longer – providing a safe and healthy home environment for your family and pets.
Commercial
Is carpet protector beneficial?
Yes. Carpet and upholstery protector take on the damages of spills and wear and tear so the material's fibers won't. When dealing with high traffic areas in your business, carpet protector is an added benefit because instead of traffic wearing down your carpet fibers, the carpet protector is being worn down, extending the life of the carpet.
How often should commercial carpets be cleaned?
The frequency of carpet cleaning depends on the type of business you have. There are different state laws and requirements for different kinds of business. Second to state regulations, carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc.
Do you move furniture?
Yes. There is no additional charge and our technicians are professionally trained to properly move furniture. There are some items we will not move like large electronics, cubicles, cabinets, etc. If we are moving pieces of furniture, we suggest removing items like small electronics, lamps, knick-knacks, etc. After the cleaning is completed, we will return it to its rightful place on protective padding as needed
Can people be in the space during cleaning?
Yes. There is some noise from our trucks that takes place outside but should not cause any major disturbances to employees inside the building. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand.
Can my business be cleaned on a weekend?
Yes. Depending on the location, CAAM Services can clean your business on Saturdays and Sundays.
How soon can carpet be walked on?
Freshly cleaned carpet can be walked on immediately with light traffic.
What is commercial cleaning?
Commercial cleaning is the term used to describe professional deep cleaning services provided for companies and businesses. CAAM serves a variety of industries and cleans areas such as office buildings, retail spaces, hotels, schools, and more. We offer services such as carpet cleaning, hardwood floor cleaning, upholstery cleaning, tile & grout cleaning, booth cleaning, kitchen tile cleaning and power washing.
Can our company be set up on a regular cleaning schedule?
Yes. Please call 832-466-2733. We will set up your free commercial cleaning estimate to talk you through our cleaning maintenance program options.
Do you use any harmful chemicals?
No. CAAM carpet and upholstery cleaning is EPA Safer Choice meaning we are safe for you, your employees, pets, kids and the environment.
How long does the cleaning take?
On average, we can clean about 1,100 sq. ft. an hour. The time it takes to clean your business also depends on what we are cleaning for you. These questions are evaluated when we come on-site for a free estimate.